Pay Your Water and Sewer Bill

Bill Payment Information

Water bills are due 16 days after the bill date.

Even if you don't receive your bill in the mail or are out of town, you are still responsible for making your payment on time. If you aren’t getting your bill, please contact Billing Services so we can help fix the issue.

If your water is shut off for not paying, a $25.00 fee will be added to your account. This fee cannot be refunded, even if your service is turned back on.

Ways To Pay

We offer many ways to pay your bill. Choose the option that works best for you.

Online

Pay your utility bill online anytime by creating an account.

What You’ll Need:

• Your account number
• An email address
• The amount of your last payment (For new accounts, enter $25.00 as your last payment amount.)

How to Set Up an Online Account:

1. Visit the Payment Portal.
2. Select "Utility Billing."
3. Click "Sign In or Sign Up."
4. Choose "Register."
5. Enter your information and click "Register."

How to Pay Online:

1. Visit the Payment Portal.
2. Select "Utility Billing."
3. Sign into your account.
4. Click "Pay Bill."
5. Enter the payment amount and confirm your payment.

Fees for Online Payments:

• Credit Card: $1.25 Incode Fee + 2.95% Processing Fee
• eCheck: $1.25 Incode Fee + 0.50% Convenience Fee + $0.50 Transaction Fee

Automatic Bank Drafting

Pay your bill automatically with no fees.

What You’ll Need:

• A voided check or a letter from your bank with account details.
• A photo ID.
• A signed bank draft form.

This service can be set up online, in person, or by email. Contact the Billing Services Office for help.

Mobile App Payments

Manage your utility account anytime on your phone! Download the My Mt. Vernon Mobile App to pay bills and more.

Download the app today:

• Download on the App Store (for iOS devices)
• Get it on Google Play (for Android devices)

Pay by Phone

Call 1-855-336-4984 to pay your bill by debit or credit card.

Fees for Phone Payments:

• IVR (Automated Phone System): $1.25 Incode Fee + 2.95% Processing Fee

Text to Pay

Get a text message when your bill is ready and pay by replying to the message.

How to Sign Up by Phone:

1. Call 1-855-336-4984.
2. After confirming your payment, you will be asked if you want to enroll in Text to Pay.
3. Say yes to enroll.
4. You will get a welcome text. Reply "Verify" to finish enrolling.

How to Sign Up Online:

1. Visit the Payment Portal.
2. Log in by selecting Sign In/Register in the top right-hand corner.
3. Check the box to "Enroll in Text to Pay" on your account homepage.
4. Finish signing up and confirm with the verification text.

When your new bill is ready, you’ll get a text with your account number, amount due, and due date. Reply "Pay" to pay using your saved card.

In-Office Payments

Pay your bill at the Utility Billing Office in City Hall (weekdays, 8 a.m. to 5 p.m.) or drop your payment in one of these boxes:

• The back parking lot at City Hall
• The front doors of City Hall

Fees for Credit Card Payments In-Office:

• $2.00 Minimum or 2.95% Processing Fee

Disconnections

Water service will be disconnected for the following reasons:

• Not paying your bill
• Bills sent back as undeliverable
• Returned checks
• Giving false billing information
• Illegal use of water
• Refusal to allow the water department to inspect your meter, yard, or building.
• Not following city rules

To restore service, you must pay your full balance plus a $25.00 fee. If service is restored after business hours, a $150.00 overtime fee will also apply.

Illegal Tampering

The City of Mt. Vernon does not allow tampering with sewer lids, fire hydrants, water valves, meters, or removing city locks. Violators will be fined at least $50.00 and may face legal action.