Billing Services Clerk

Pay: $19.00 Per Hour

Job Type: Part Time, Potential For Full Time

Department/Division: Finance Department

Description

HOURS OF WORK:

This position is part-time, with approximately 1,000 hours annually, and may transition to full-time based on the City’s needs and employee performance. Full-time positions work 8 hours per day, 40 hours per week. For part-time status, weekly hours will be determined by supervisory personnel. The standard work schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m.  Exemption Status: Non-Exempt

DISTINGUISHING FEATURES OF WORK:

Under the general direction of the Finance Director, the Billing Services Supervisor, and the Lead Billing Services Clerk, processes all types of service orders for water, sewer, and refuse utility customers; prepares final or special billings; prepares work orders for service personnel as needed; computes routine adjustments on utility bills; updates meter reading sheets; handles collection of accounts receivables; investigates and evaluates customer complaints; refers customers to the Lead Billing Services Clerk for resolution of complaints; operates two-way radio, calculator, computer, copy machine, postage meter and similar office equipment. 

PAY SCHEDULE:

Paydays are every other Friday (biweekly) and shall compensate employees for work performed during the 14-day period ending on the Sunday immediately before the payday.         

WORKING ENVIRONMENT:

Inside office setting

ILLUSTRATIVE EXAMPLES OF WORK:

• Processes service orders and investigation orders for customers including service re-connections, service disconnections, meter changes and name and address changes.
• Evaluates customer complaints and refers customers to Lead Billing Services Clerk for resolution of complaints.
• Reviews and researches customer accounts for accuracy and informs customer of status of account.
• Types and files letters, reports and similar documents.
• Prepare final billings; computes deposit refunds and interest due; computes routine adjustments to water and /or sewer bills according to established procedures.
• Prepares information for meter reader sheets.
• Enters billing service data into computer and prepares customer bills.
• Operates copy machine, computer equipment, postage meter, calculator, and related office equipment.
• Operates two-way radio.
• Collects, processes and deposits utility payments and other cash receipts.
• Performs related duties as required or assigned.

EDUCATION:

• Requires knowledge, skill, and mental development equivalent to the completion of four years high school.
• Requires the ability to pass Adult Basic Education Test.

EXPERIENCE:

• Prior customer service experience in person and by telephone with a wide-range of the general public clients, preferred.
• Requires ability to handle multi-tasks.
• Requires ability to organize duties and produce results in a timely manner.
• Requires good communication skills, written and verbal.
• Requires knowledge of the function, organization, and operation of City Government.
• Requires ability to successfully pass a background security and credit check.
• Requires knowledge of modern office procedures and practices.
• Requires knowledge of the operation of calculator, computer, fax machine, and copier.

SIGNIFICANT RESPONSIBILITIES:

• Knowledge of proper telephone etiquette and ability to effectively communicate in a courteous, tactful, and diplomatic manner.
• Ability to maintain a courteous, pleasant disposition while serving a large number of customers daily.
• Ability to prepare and compile departmental data for use in various types of reports.
•  Ability to work independently, confidentially, and efficiently without direct or continued supervision.
• Ability to maintain effective working relationships with the general public, coworkers, and management.
• Ability to operate standard office machines accurately and efficiently.
• Requires knowledge of computers, specifically the Windows Operating System, and computer programs, such as Microsoft Office, Excel, Word, the Internet, and e-mail programs.

PHYSICAL REQUIREMENTS:

• Occasional walking, reaching, bending, and lifting or carrying object under 25 pounds, requires the ability to sit for extended periods of time.
• Use written sources of information, e.g. read reports, procedural documentation, reference materials.
• Perform detailed work requiring visual acuity.
• Use non-verbal auditory sources of information, e.g., alarms, beeping, alerts, and door chime.           

RESIDENCY REQUIREMENT:

All employees shall reside in either Jefferson County, or a County adjacent to Jefferson County, including any of the following: Marion, Wayne, Hamilton, Franklin, Perry, or Washington, as their principal place of residence, within six (6) months of hire.