Pay: $22.06 an hour
Job Type: Full Time
Department/Division: Police Department
HOURS OF WORK: Telecommunicators are scheduled to work per bargaining unit agreement. Evening, night, holidays, and weekend work is part of a scheduled workweek. FLSA Classification is non-exempt.
DISTINGUISHING FEATURES OF WORK: Under the administrative direction of the Police Chief or designee, this individual receives, monitors, transmits and relays calls for emergency services; operates emergency telephones, radio, and related teletype equipment; maintains records of all communication transactions; obtains and processes confidential records and related information commonly used in criminal investigations and related situations.
ILLUSTRATIVE EXAMPLES OF WORK:
- Receives calls for emergency fire, police, ambulance, paramedic and related services; relays emergency calls to appropriate agencies for response.
- Receives non-emergency calls
- Provide pre-arrival instructions for medical emergencies (Emergency Medical Dispatching)
- Prepares and maintains a complete record of calls received and communications related to each call.
- Operates telephone, radio and teletype terminal; obtains and processes confidential information used in criminal investigations.
- Monitors all public safety radio channels; maintains information regarding the location and activities of public safety personnel; responds to requests for information and /or assistance from public safety personnel.
- Maintains log of vehicles services as public safety personnel call in information.
- Performs other related duties assigned by the Chief of Police or his designee.
- Clear speaking voice free from speech impediments.
- Ability to perform duties effectively and efficiently under emergency stress situations.
- Ability to be certified as a Law Enforcement Agency Data Systems (LEADS) Operator.
- Ability to operate modern telecommunications equipment accurately and efficiently.
- Ability to maintain confidential records and reports.
- Ability to react courteously, calmly and effectively to citizen requests and calls for emergency services.
- Ability to prepare and maintain accurate detailed logs, records and reports.
- Ability to work a rotating shift or a steady shift as assigned.
- Ability to learn and follow established federal, state, and local laws governing public safety policies and procedures.
- Ability to learn, operate and be certified as an enhanced 911-system operator.
- Ability to write legibly and spell correctly.
- Ability to effectively listen and communicate.
- Ability to prepare and compile departmental data for use in various types of reports.
- Ability to work independently, confidentially, and efficiently without direct or continued supervision.
- Ability to maintain effective working relationships with the general public and fellow employees.
- Ability to pass vision and hearing exam with or without accommodations.
- Appear and testify in court when subpoenaed.
- Run the voluntary overtime and mandatory overtime “turn sheets”.
- Ability to pass oral interview to determine communication skills.
- Requires high school diploma or general equivalency degree.
- Must be certified in Emergency Medical Dispatch, LEADS, and CPR.
- Experience in dealing with the general public on a one-on-one basis.
- Working knowledge of the geography of the City of Mt. Vernon.
- Ability to organize duties and produce results in a timely manner.
- Excellent communication skills, written and verbal.
- Strict confidentiality in daily duties.
- Ability to successfully pass a background security and credit check.
- Use non-verbal auditory sources of information.
- Regular and consistent attendance at work.
- Maintain physical fitness level to perform all essential job functions.
- Residency within the limits of Jefferson County is required of all City Employees.