Resident Services

Learn about Mt. Vernon’s water and sewer systems, from where your water comes from to how services are maintained. Find details on billing, rates, service requests, boil orders, water quality, and more—all designed to keep our community running smoothly.

Find your collection schedule, learn what materials are accepted, and review rules for proper disposal. Information is also available on yard waste and bulk pickup.

Use this tool to let the City know about problems in your neighborhood, such as potholes, graffiti, junk, sewer backups, tall grass or weeds, sidewalk issues, or streetlight outages. Reports are routed directly to the appropriate department for follow-up.

Learn about building permits, inspections, and requirements for home projects such as repairs, additions, or new construction.

The Streets Division maintains Mt. Vernon’s roads, sidewalks, traffic signals, and streetlights. From pothole repairs and snow removal to street sweeping and line painting, the team works year-round to keep our community moving safely. You can also request a street closure for block parties and other community events.

Learn about Mt. Vernon’s animal ordinances, find contact information for Animal Control, and discover pets available for adoption at the Jefferson County Animal Shelter — your next furry friend may be waiting!

Explore public safety resources, including emergency alerts, severe weather preparedness, boil water notices, and information from the City’s Police, Fire, and Code Enforcement departments.

A guide for new residents, including how to set up essential services, register for programs, and find helpful City resources to get connected with the community.