Boil Water Orders

Frequently Asked Questions

What does a boil order mean?

The tap water may have germs that can cause illness. This usually happens because of equipment failure, broken or leaking pipes, or low water pressure.

Does a boil water order mean there is lead in the water?

No. Boil water orders are typically issued as a precaution due to events such as water main breaks, maintenance, or temporary loss of water pressure. They do not automatically indicate the presence of lead or other contamination.

The City of Mt. Vernon’s water is tested regularly and meets state and federal standards. Information about lead service lines and the City’s replacement program is available on the City’s Lead Service Lines page.

I have already drank the water. Will I get sick?

Most people will not get sick. If illness occurs, symptoms may resemble food poisoning (nausea, diarrhea, cramps, mild fever). If concerned, contact your healthcare provider.

How long will the boil order last?

Until lab testing confirms the water is safe again.

How do I boil water?

Bring tap water to a rolling boil for at least 5 minutes before use.

Can I wash my hands with this water?

Yes, in most cases. Use soap and water, scrubbing for 20 seconds, then dry thoroughly. Follow the guidance of your local public health officials or emergency managers. 

Can I use my coffee maker, ice machine, or water/soda dispenser?

No. Do not use appliances connected to water lines. Most filters do not remove all germs. Use bottled or boiled water instead.

Can I wash fruits, vegetables, and food preparation surfaces?

No. Use bottled or cooled, boiled water.

What about feeding my baby?

Mix formula with bottled or cooled, boiled water. Wash bottles with bottled or cooled, boiled water.

Can I wash dishes?

Dishwashers are generally safe if they use hot or sanitizing cycles. For handwashing: wash and rinse dishes, then soak for 1 minute in 1 tsp unscented bleach per 1 gallon of water. Air dry..

Can I wash my clothes?

Yes, laundry is safe.

Can I take a shower or bath?

es, but avoid swallowing water. Take extra care with infants (use bottled or cooled, boiled water).

Can my pets drink the water?

Pets can get sick too. Use bottled or cooled, boiled water. Contact you local pet store or vet for more information.

Can I water my plants?

Yes, it’s safe for plants and gardens.