Pay Your Bill & Rates

Bill Payment Information

Water bills are due 16 days after the bill date. Your bill includes charges for water, sewer, garbage, and recycling services.

  • You are responsible for paying your bill on time, even if you do not receive it in the mail or are out of town.
  • If you are not receiving your bill, please contact Billing Services so we can help resolve the issue.
  • Accounts that are shut off due to nonpayment will be charged a $25.00 service fee. This fee is non-refundable, even if service is restored.

Warning: Never use fraudulent account information to pay your utility bills online. Doing so is considered a crime and can result in serious legal consequences, including potential identity theft charges. Additionally, you will remain responsible for any unpaid utility bills, which may lead to service disruptions. Returned check fees, illegal usage fees, and other penalties may also apply.

Ways To Pay Your Bill

We offer several convenient ways to pay your utility bill. Choose the option that works best for you.

Pay your bill online anytime through our secure payment portal.

Options:

  • Make a one-time payment (no registration required).
  • Register an account to access additional features, manage your billing, and sign up for text to pay.

Accepted Payment Methods:

Mastercard, Visa, Discover, American Express, eCheck, Apple Pay, Google Pay, PayPal, PayPal Credit, and Venmo

Processing Time:

Payments and account changes will be reflected within 24-72 hours.

Banner with payment options

Make a payment 24/7 using our automated phone system.

Phone Number: (618) 844-2131

Accepted Methods:

Credit card or eCheck

Fees:

  • eCheck: $1.95 service fee
  • Credit Card: 2.95% processing fee (minimum $2.00)
  • Additional phone payment fee: $0.95

Processing Time:

Payments and account changes will be reflected within 24-72 hours.

Set up recurring payments directly from your bank account.

Fees:

No fees

What You'll Need:

  • Voided check or bank letter
  • Photo ID
  • Signed bank draft form

How to Set Up:

Online, in person, or by email. Contact the Billing Service Office for assistance.

Manage your account and pay your bill using the My Mt Vernon mobile app.

Download the app:

Pay at City Hall during business hours:

Monday - Friday, 8:00 a.m.-5:00 p.m.

Location:

City Hall
1100 Main Street, Mt. Vernon, IL
View on Google maps

Drop Box Locations:

  • Back parking lot of City Hall
  • Front doors of City Hall

In-office Credit Card Fees:

$2.00 minimum or 2.95%

Water & Sewer Rates

Water bills are calculated monthly and include charges for water and sewer services. Rates vary depending on whether your property is located inside or outside city limits.

How Billing Works (Tiered Rates)

Water and sewer usage are billed in tiers. As your usage increases, different rates apply to each portion of your usage—not the entire amount.

Example:

If you use 5,000 gallons:

  • The first 2,000 gallons are billed at the base rate
  • The next 2,000 gallons are billed at the next tier rate
  • The remaining 1,000 gallons are billed at the next tier rate

Inside City Limits

Usage Tier Rate What This Means
First 2,000 gallons $16.33 (flat rate) Minimum charge for up to 2,000 gallons
Next 2,000 gallons $11.01 per 1,000 gallons Applies to usage from 2,001 - 4,000 gallons
Next 11,000 gallons $9.82 per 1,000 gallons Applies to usage from 4,001 - 15,000 gallons
Next 35,000 gallons $9.12 per 1,000 gallons Applies to usage from 15,001 - 50,000 gallons
Next 50,000 gallons $7.23 per 1,000 gallons

Applies to usage from 50,001 - 100,000 gallons
Next 100,000 gallons $6.10 per 1,000 gallons Applies to usage from 100,001 - 200,000
Next 300,000 gallons $5.37 per 1,000 gallons Applies to usage from 200,001 - 500,000 gallons
Over 500,000 gallons $4.53 per 1,000 gallons Applies to usage from 500,001 - 1,000,000 gallons

Usage Tier Rate What This Means
First 1,000 gallons $11.23 (flat rate) Minimum charge for up to 1,000 gallons
Next 1,000 gallons $12.42 per 1,000 gallons Applies to usage from 1,001 - 2,000 gallons
Next 4,000 gallons $10.80 per 1,000 gallons Applies to usage from 2,001 -6,000 gallons
Next 9,000 gallons $9.17 per 1,000 gallons Applies to usage from 6,001 - 15,000 gallons
Next 35,000 gallons $6.98 per 1,000 gallons Applies to usage from 15,001 - 50,000 gallons
Over 50,000 gallons $5.91 per 1,000 gallons Applies to usage from 50,001 - 100,000 gallons
     

Outside City Limits

Usage Tier Rate What This Means
First 2,000 gallons $29.41 (flat rate) Minimum charge for up to 2,000 gallons
Next 2,000 gallons $14.31 per 1,000 gallons

Applies to usage from 2,001 - 4,000 gallons
Next 11,000 gallons $12.77 per 1,000 gallons Applies to usage from 4,001 - 15,000 gallons
Next 35,000 gallons $11.86 per 1,000 gallons Applies to usage from 15,001 - 50,000 gallons
Next 50,000 gallons $9.40 per 1,000 gallons Applies to usage from 50,001 - 100,000 gallons
Next 100,000 gallons $7.93 per 1,000 gallons Applies to usage from 100,001 - 200,000 gallons

Usage Tier Rate What This Means
First 1,000 gallons $14.60 (flat rate) Minimum charge for up to 1,000 gallons
Next 1,000 gallons $16.15 per 1,000 gallons Applies to usage from 1,001 - 2,000 gallons
Next 4,000 gallons $14.04 per 1,000 gallons Applies to usage from 2,001 - 6,000 gallons
Next 9,000 gallons $11.92 per 1,000 gallons Applies to usage from 6,001 - 15,000 gallons
Next 35,000 gallons $9.07 per 1,000 gallons Applies to usage from 15,001 - 50,000 gallons
Over 50,000 gallons $7.68 per 1,000 gallons Applies to usage from 50,001 - 100,000 gallons

Disconnections & Illegal Tampering

Service may be disconnected for:

  • Nonpayment
  • Returned checks
  • False billing information
  • Illegal use of services
  • Refusal to allow required inspections
  • Failure to repair significant leaks that may cause damage to nearby properties or create unsafe conditions

To restore service:

  • The full account balance must be paid
  • A $25.00 reconnection fee will be applied
  • After-hours reconnection includes a $150.00 overtime fee

Important:

Tampering with sewer lids, fire hydrants, meters, or city locks may result in a minimum $50.00 fine and possible legal action.

Contact Information

Billing Services Office
1100 Main Street
Mt. Vernon IL 62864
See on map: Google Maps

Office Hours
Monday - Friday
8 a.m. - 5 p.m.

Phone: (618) 242-6819
Fax: (618) 242-6818